AugLeather Return & Exchange Policy 🔄

Our Craftsmanship Commitment ✨

At AugLeather, we stand behind the quality of our handcrafted Vietnamese leather goods. Every piece is individually made by skilled artisans using traditional techniques and premium materials. We want you to be completely satisfied with your purchase ✅.

Return Policy Overview 📋

What We Accept Returns For 🛠️

• Defects, Damage & Quality Issues (Free Replacement)
• Manufacturing defects in leather or stitching
• Items damaged during shipping 📦
• Significant quality issues affecting functionality ⚠️
• Wrong item or size sent by us ❌

Proof Required: Clear photos or video showing the issue 📸

Our Response: We'll send a replacement item at no cost 💌

No Return Required: Keep the original item 🏠

Return Timeline ⏱️

• Contact us within 7 days of receiving your order 📧
• Provide photos/video evidence of defects or damage
• We'll respond within 24 hours with replacement confirmation ✅

What We Don't Accept Returns For ❌

Made-to-Order Nature

• Size preference changes (unless we made an error)
• Color/style changes after ordering 🎨
• General dissatisfaction with made-to-order appearance
• Normal leather aging or patina development 👜

Custom/Personalized Items ✏️

• Custom sizing requests
• Personalized engraving or stamping
• Special color combinations
• Modified designs (unless defective)

General Exclusions ⚠️

• Items used for more than 14 days
• Damage from normal wear and tear
• Damage from misuse or neglect
• Items without proof of purchase 📄

How to Request a Return/Replacement 📝

Step 1: Contact Us Immediately 💌

Email: augustleathervn@gmail.com

Subject: "Return Request - Order #[Your Order Number]"

Step 2: Provide Documentation 📸

• Order number and purchase date
• Clear photos showing the issue from multiple angles
• Video if defect affects functionality 🎥
• Description of the problem

Step 3: Our Review Process 🔍

• We'll review your documentation within 24 hours ⏱️
• If approved, we'll immediately begin crafting your replacement 🛠️
• You'll receive tracking information once shipped ✈️
• Keep the original item - no return shipping required 🏠

Replacement Timeline ⏳

• Production: 3-5 business days to handcraft replacement 🛠️
• Shipping: Standard delivery only for replacements ✈️

Special Circumstances ⚡

Shipping Damage 📦

• Document damage with photos before opening 📸
• Contact us immediately with photos of package and item 💌
• We'll file shipping insurance claim and send replacement ✅

International Returns 🌍

• Return Shipping: Customer responsibility (typically SGD $25-40)
• Customs: Customer handles any customs fees for returns
• Processing: 2-3 weeks for international return processing ⏱️

Refunds 💰

• Cash Refunds: Provided only for items we cannot replace
• Processing time: 5-10 business days after approval ⏳
• Refunded to original payment method 💳

Vietnamese Craftsmanship Standards

• Every AugLeather piece undergoes individual craftsmanship by skilled artisans 🛠️
• Quality control inspection before shipping ✅
• Premium material selection and preparation 🌿
• Traditional Vietnamese leather working techniques ✨

Contact Information 📧

Returns & Exchanges: augustleathervn@gmail.com

Response Time: Within 24 hours | Business Hours: Mon-Fri, Vietnam time (GMT+7)

Languages: English, Vietnamese 🌐

Required Information for All Requests: Order number, contact information, clear description of issue, photos or video evidence, preferred resolution (replacement, exchange, etc.)

Policy Updates: This return policy may be updated to improve customer service or reflect operational changes ⚠️

Effective Date: December 2024 | Last Updated: September 2025

Our Promise: Vietnamese craftsmanship excellence with customer satisfaction guarantee 🖤 Handcrafted in Vietnam • Quality Guaranteed • Customer First