AugLeather Shipping Policy 📦

Made-to-Order Craftsmanship ✨

All AugLeather products are handcrafted to order in Vietnam by skilled artisans. Every leather watch strap and wallet is individually made after you place your order. We don't keep inventory - your piece is crafted fresh specifically for you, ensuring the highest quality and allowing for any customization requests.

Production Timeline 🕒

Shipping Options & Total Delivery Times ✈️

Fast Delivery (DHL Express) 🚀

• Cost: SGD $60 (all countries worldwide)
• Guaranteed Delivery: ≤ 5 days (including production + express shipping) ⏱️
• Tracking: Full door-to-door tracking provided 🔍
• Insurance: Included up to full order value 💰

Standard Delivery 📨

What "Total Delivery Time" Includes 📋

International Shipping Coverage 🌍

We ship worldwide from our workshop in Vietnam to over 50 countries including:

• United States & Canada 🇺🇸🇨🇦
• All European Union countries 🇪🇺
• United Kingdom & Ireland 🇬🇧🇮🇪
• Australia & New Zealand 🇦🇺🇳🇿
• Singapore, Malaysia & Southeast Asia 🇸🇬🇲🇾
• Middle East & other regions 🌏

Important Information ⚠️

Customs & Import Duties

• Customer Responsibility: Import duties, taxes, and customs fees are the buyer's responsibility 💵
• Declared Value: Items declared at full purchase value as required by international law 📄
• Customs Documentation: All necessary paperwork provided 🗂️

Order Tracking 🔍

• Fast Delivery: Complete tracking from Vietnam to your door via DHL
• Standard Delivery: Tracking numbers provided (availability depends on destination country postal service)
• Updates: Tracking information sent within 24 hours of shipment ⏰

Address Requirements 🏠

• Complete shipping address including postal code required
• Phone number required for customs and delivery coordination 📞
• P.O. Boxes accepted where local postal service allows 📫

Special Circumstances ⚡

Rush Production 🚀

• Express Service: Available for additional SGD $20 fee
• Timeline: 1-2 business days production (subject to workshop availability) ⏱️
• Contact First: Email us before ordering to confirm availability 💌

Holiday Periods 🎉

• Vietnamese Holidays: May extend production by 2-3 business days 📅
• Peak Seasons: Delivery times may be longer during holiday shopping periods 🛍️
• Updates: Holiday schedules posted on our website and social media 🌐

Delivery Issues ❌

Failed Delivery

• Fast Delivery (DHL): Up to 3 delivery attempts, then held at local facility
• Standard Delivery: Policies vary by local postal service
• Redelivery: Contact carrier or us for assistance 📞

Lost or Damaged Items 💔

• Fast Delivery: Fully insured - we'll replace or refund immediately ✅
• Standard Delivery: Report damage within 30 days with photos 📸
• Resolution: 5-10 business days for claim processing ⏳

Delivery Guarantee & Craftsmanship Promise 🏅

• Fast Delivery Promise: Refund shipping cost if Fast Delivery exceeds 5 business days, provide store credit, and investigate improvements 💰
• Vietnamese Craftsmanship Promise: Each AugLeather piece is unique, quality-focused, with premium materials and personal touch 🖤

Contact Us 💌

Shipping Questions: augustleathervn@gmail.com

Response Time: Within 24 hours | Time Zone: Vietnam Standard Time (GMT+7) | Languages: English, Vietnamese

Policy Updates: This shipping policy may be updated to reflect changes in carriers, costs, or international regulations. Customers will be notified of significant changes ⚠️

Effective Date: September 2025

Handcrafted in Vietnam • Delivered Worldwide • Made-to-Order Excellence 🛠️